Why is my order taking longer than expected?
During this time due to the evolving COVID-19 situation, we are seeing some delays in the following:
- Production of products
- Fulfillment of Orders
- Transit times
International orders are subject to delays in customs of the destination country. Many countries are quarantining packages for 1-3 days prior to final delivery to the customer.
Thank you for being patient and understanding. If you have any questions or concerns, please contact us at firstname.lastname@example.org and we'll be happy to help!
Can I make changes or cancel my order?
We process on demand orders very quickly in order to ensure the fastest delivery possible. If your order has not started production, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into production, we cannot make any changes or offer refunds.
What is the status of my order?
When your order is placed, our system automatically generates an order confirmation via email or phone, depending on which contact info you entered at checkout.
If you didn’t receive a confirmation, please contact us at email@example.com
Do items ship separately?
Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.
What is your return policy?
LWLS does not accept returns and ALL SALES ARE FINAL. Any returns made to us will not be eligible for a refund.
What if I have an issue with my received order?
Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please contact us at firstname.lastname@example.org and our team will assist you with getting your items replaced. Please include a photo of the items in the email.
What are your instructions for washing + care of apparel?
Follow the instructions on each label. In general machine wash cold after turning item in side out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.
Where can I submit suggestions or podcast topics?
Please send all suggestions for podcast topics to email@example.com or DM us on Instagram!
I/ We would love to collab with LWLS!If you are a podcaster, company, or influencer looking to collaborate, please email firstname.lastname@example.org or DM us on Instagram!